Crisis Incident Manager
Role summary
Plan and prepare for potential crises and events that will impact on departmental operations and services.
Implement the response to major incidents, disasters and other operational, tactical or strategic level threats to organisations
Prepare to be ready to respond to incidents in pre-crisis
Manage an organisational response to critical incidents in order to minimise reputational damage and impact on stakeholders.
Typical role level expectations
At this role level you might:
- provide logistical support and conduct supporting activities under direction of unit head or ops manager
- gather intelligence and draft incident reports
- respond to alerts from monitoring/detection systems
- act as secretariat for related meetings, etc, including loggits duties
- liaison with external teams and OGDs to support incident reporting and acceleration
Typical role level expectations
At this role level, you might:
- respond to alerts from monitoring/detection systems/reports
- identify potential security breaches
- following procedures, analyse, respond to and/or escalate security incidentsInvestigate all security incidents including, for example: unauthorised disclosure, physical threats and disruptions
- contribute to the development of incident response capabilities, policies and procedures
- maintain logs of all actions taken
- horizon scanning and consideration of risks that may require an incident or emergency response
- assess a situation, determine implications and plot a course to minimise impact and return to business as usual as soon as reasonably practicable.
Typical role level expectations
At this role level, you might:
- analyse the source, nature and impact of breaches to support threat intelligence
- monitor security processes, ensuring they are effective and meet current business needs
- maintain strategic perspective (helicopter view), keep ministers and senior stakeholders informed
- co-ordinate security requirements and service requests for the business area, acting as an intelligent customer to the respective business area/unit and offer a strategic picture
- managing the sharing of important information quickly and accurately
- contributing to incident management policies, and investigation procedures and processes
Skills
| Skill | Associate | Lead | Principal |
|---|---|---|---|
| Crisis Management | Working | Practitioner | Expert |
| Security Incident Management | Working | Practitioner | Expert |
| Business continuity management | Awareness | Awareness | Working |
| Compliance monitoring and controls testing | Awareness | Working | Practitioner |
| Incident management, incident investigation and response | Working | Practitioner | Expert |
| Risk understanding and mitigation | Awareness | Working | Practitioner |