Incident management, incident investigation and response

Skill Definition

Incident management, incident investigation and response refers to the set of processes, procedures and systems used to reduce the harm caused to victims of cyber incidents and deter future attacks. The principles of the skill include engagement with the overall organisation incident management process to ensure that information security incidents are handled appropriately, defining and implementing processes, procedures and configuring system policies for responding to and investigating information security incidents, establishing and maintaining a Computer Emergency Response Team (CERT) and systems to deal with information security incidents.

Awareness

Describes the basic principles of incident management, incident investigation and response. Implements processes, procedures and systems for responding to and investigating incidents
Follows documented principles and guidelines for incident management, incident investigation and response activities with supervision

Working

Contributes to incident management, incident investigation and response policy and/or incident management processes, procedures and systems
Follows documented principles and guidelines for incident management, incident investigation and response activities with limited direction/supervision

Practitioner

Defines incident management, incident investigation and response policy and/or incident management and investigation processes, procedures and systems
Follows documented principles and guidelines for incident management, incident investigation and response activities
Advises others on incident management, incident investigation and response processes

Expert

Champions incident management, incident investigation and response policy and/or incident management and investigation processes, procedures and systems
Shapes incident management, system response, incident investigation and response principles and guidelines for incident management activities
Advises on corporate and systems response to an incident
Promotes incident management, incident investigation and response best practice
Monitors the effectiveness of reporting